Support & Maintenance

RCG can provide support services and personnel to complement and backup your in-house IT staff:

Key Features & Capabilities:

  • Provision required IT support instead of completely outsourcing.
  • Assists internal IT as backup, ad-hoc tasks/activities and Project Implementation.
  • Round the clock phone and e-mail support.
  • Capability to create, track and monitor support request using fault ticket mechanism with service management via telephone and website
  • Hardware, software and service support with excellent TAT
  • Remote desktop and server maintenance

Our Commitment to Service Excellence

Quality

People - right people, right skills.

Processes - ITIL-focused best practices tailored to your environment

Technology - strategic partnerships with industry-leading organizations

Flexibility

Proven recruiting best practices.

Adaptable best practices to meet your unique business objectives

Technology-agnostic-relationships with industry- leading organizations

Collaborative work breakdown structure that gives the level of involvement you require

Value

Cost-effective solutions, focused on YOUR business goals.

Proven recruiting best practices deliver qualified resources quickly, resulting in reduced time to hire.

Potential cost savings from process & productivity improvements

Clients